FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can. You have 3 business days after your order is placed to cancel, and the item must not have been received by the vendor or shipped yet. Just call our office at (715)752-4840. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
Please allow 4 to 6 weeks for a refund if you paid with cash or check. Credit card refunds can take up to two billing cycles for the refund to appear on your statement.Back to Top

Can I return an item that is damaged or defective?
Yes, you may. Please contact (715)752-4840 to obtain a Return Authorization Number prior to sending the product back.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

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Why was I charged sales tax on my purchase?
State tax is applied to an item if you live in the shipping address state. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
No. Unfortunately, we can only ship to the billing address of the cardholder.Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.